Q. What do I do if my package is lost or damaged?

A. You will be glad to know that all packages that leave our facility are fully insured against loss or damages. If your package is damaged, or some of the contents of the package is damaged, please contact us for replacement procedures and we will get you taken care of.

If you suspect that your package is lost, please contact us for specific instructions so that we may determine if a replacement package needs to be sent. However, please make sure you ask other household members, neighbors, apartment offices, and/or co-workers if they had received the package(s) on your behalf and simply forgot to notify you. Delivery drivers sometimes leave packages nearby if they do not catch you at the time of delivery.

All claims for damages or loss must be made within a reasonable amount of time, preferrably no later then 30 days from the date of purchase. Any claims after 30 days will be dealt with on a case-by-case basis with no guarantee of a positive outcome.

If you should have any questions about your order or any customer service related question, please submit a ticket. Please do not post your question where it asks to "Add a Comment." Comments are purely optional and are related to the article content itself. Any customer service questions submitted via "Add a Comment" link will not be answered.